Administrator, Care
Location: Kidderminster, England
Description: MUSIC Group is hiring Administrator, Care right now, this position will be assigned in England. Further informations about this position opportunity please read the description below. The Administrator, Care will provide bilingual warranty support for MUSIC Group's line of professional audio equipment via phone, email, and chat.
Assist customers in obtaining warranty support for their MUSI! C Group products
Support dealers and distributors for return authorizations and conduct research for defective product
Provide status updates regarding units sent in for repair
Document each customer contact thoroughly into company CRM
Perform special projects and assignments Requirements:
Associates degree or specialized diploma in customer service studies
Minimum 3 years experience performing customer service in a pro audio or consumer electronics company
Has the ability to read, write, speak and understand German and English, additional language skills an advantage
Experience with phone-based customer support is essential
Superb customer service and relationship management skills
Excellent problem solving, analytical and organizational skills
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If you were eligible to this position, please give us your resume, with salary requirements and a resume to MUSIC Group.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Wed, 20 Nov 2013 09:42:55 GMT
Apply Administrator, Care Here
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