1st Line support- Service Desk vacancy at Harvey Nash plc in Kidderminster

Harvey Nash plc is currently interviewing 1st Line support- Service Desk on Tue, 17 Sep 2013 20:21:27 GMT. 1st Line Server Service Desk EngineerMidlands based IT Support Services Company currently requires a Service Desk Engineer to join their busy remote support team, supporting a large customer base throughout the UK. Receiving calls via the 1st line engineers and remote monitoring service, you will be required to accurately analyse and remotely resolve fault calls, giving advice and support to...

1st Line support- Service Desk

Location: Kidderminster, England

Description: Harvey Nash plc is currently interviewing 1st Line support- Service Desk right now, this vacancy will be presented in England. More details about this vacancy opportunity please read the description below. 1st Line Server Service Desk EngineerMidlands based IT Support Services Company currently requires a Service Desk Engineer to join their busy remote support team, supporting a lar! ge customer base throughout the UK. Receiving calls via the 1st line engineers and remote monitoring service, you will be required to accurately analyse and remotely resolve fault calls, giving advice and support to customers as quickly and efficiently as possible. Main Duties: Working within the dedicated Service Desk the main purpose of the role is to remotely connect into customer's equipment using a suite of remote support tools to resolve their issues.

Qualifications / Experience Required:
The successful candidate will have a good ground up understanding of IT. You may be working within a similar service desk environment or have worked within an IT support team focusing on small to medium businesses. The ideal candidate will have the following experience:

• Hands on troubleshooting of current Windows server operating systems.
• Hands on troubleshooting of Exchange Server, SQL, ISA, IIS, Backup Exec.
• Experience in conf! iguration of Active Directory
• Knowledge of VPN techno! logy

Another key requirement of the role is a total commitment to IT and the will to develop personally. Whilst training will be provided as and when required the successful candidate must have the drive to self study and learn new technologies within their own time.

Competencies Required:

• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

For more information please send ! in your CV ASAP

Interviews will be held before Christmas with the opportunity of a fresh start in the New Year
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to Harvey Nash plc.

Interested on this vacancy, just click on the Apply button, you will be redirected to the official website

This vacancy will be opened on: Tue, 17 Sep 2013 20:21:27 GMT

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