Warranty Administrator (German-Speaking) job at The Music Group in Kidderminster

The Music Group is looking of Warranty Administrator (German-Speaking) on Sat, 18 May 2013 04:02:17 GMT. Warranty Administrator (French-Speaking) Responsibilities: The Warranty Administrator will provide bilingual warranty support for MUSIC Group's line of professional audio equipment via phone, email, and chat. -Assist customers in obtaining warranty support for their MUSIC Group products -Support dealers and distributors for return authorizations and conduct research for defective product -Provide...

Warranty Administrator (German-Speaking)

Location: Kidderminster, England

Description: The Music Group is looking of Warranty Administrator (German-Speaking) right now, this job will be settled in England. For complete informations about this job opportunity please give attention to these descriptions. Warranty Administrator (French-Speaking)

Responsibilities:
The Warranty Administrator will provide bilingual warranty support for MUSIC Gr! oup's line of
professional audio equipment via phone, email, and chat.

• Assist customers in obtaining warranty support for their MUSIC Group products
• Support dealers and distributors for return authorizations and conduct research for defective product
• Provide status updates regarding units sent in for repair
• Document each customer contact thoroughly into company CRM
• Perform special projects and assignments

Requirements:

• Associates degree or specialized diploma in customer service studies
• Minimum 3 years experience performing customer service in a pro audio or consumer electronics company
• Must be fluent in German and English
• Experience with phone-based customer support
• Superb customer service and relationship management skills
• Excellent problem solving, analytical and organizational skills

Location: Kidderminster, Worcestershire ____________________________________________________________! _____________________________________________________________________________________________________
The MUSIC Group is a very different kind of company, and we are proud to be different. With a strong mission, a clear strategy and much fun, we are a great team of specialists building the Next Big Thing in Pro Audio, MI and Consumer Electronics.

Equally passionate about the products we make and the people we make them for, we thrive on breaking the mold and setting new standards in product quality, reliability and value.
Internally we are committed to systems that enable accelerated decision making based on facts that lead to successful execution and deliverables.

Highly structured, fast paced and uncompromising in our commitment to quality, we maintain the agility and innovation of a start-up with a fanatic discipline, focus and determination bolstered by over two decades of proven success. Most of all, we are an incredibly capable, fun-loving fa! mily of people brought together by an immense passion for music and winning.

We take pride in our people who truly embody the 4E+1P Principle that Jack Welch defined:

Energy People who have the insatiable appetite for more challenge, more accomplishment and will to win.
Energize The ability to infect others with your vision and help them see the opportunities that drive us.
Edge Ability to make the Yes or No decisions that lead to the winner's circle, regardless of the obstacles.
Execution Knowing the difference between talking the talk and walking the walk.
Passion Living what you do and loving it!
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to The Music Group.

Interested on this job, just click on the Apply button, you will be redirected to the official website

This job will be opened on: Sat, 18 May 2013 04:02:17 GMT

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